When you have been given an appointment at the dentist’s, the health centre or the hairdresser’s, it is important to keep to the agreed time. If you come too late or do not come at all, you may have to pay for all or part of the visit even though you have not used the appointment. This also applies to things that may be free. For example, children and young people get free dental care, but if you do not come, you have to pay a charge. If you know that you cannot keep an appointment or fall ill, you must cancel the appointment so that you do not have to pay for it. This means that you call and say that you will not come.